Commitment to customer service is lacking.

I am sure the people at JAMF are very nice, who love their Mom's and their sweethearts, but they have a product that just does not work. Another hour the following day with a tech support tech who had no idea how to resolve my issue, and told me that he didn't have any more time to work on the problem with me that day, he would get back to me 'when he knew more' Imagine my disappointment when I signed the PO for the live product, waited a week for my kick start, spent 5 hours with the setup engineer, only to find another environment that does not work. After an hour, the second engineer scrapped the demo environment, and created a new demo. I was open to JAMF providing a second sales engineer to work with me on a demo. I wasted 4 hours with a JAMF sales engineer who couldn't make anything work. Then I was offered a demo environment.Įverything about my first demo environment was a complete disaster. On paper, it looks like a great MDM for an iOS environment. Location finder is only a general idea of where the iOS device is, not anything specific.Īfter my mediocre experiences with Air Watch and MaaS, I was very excited when I was directed by my local Apple team to look at JAMF.

Don't count onMaaS reporting information back from iPads as far as usage or location. Also, outages in the app delivery portal have been painful. I have had a lot of problems with linking Active Directory to MaaS. Good product, decent support, but the most expensive MDM out there. I have used Air Watch, MaaS360, and have tried JAMF Casper.Īir Watch is expensive.

What is jamf casper suite